To report concern for a child or young person, contact
Surrey County Council Children’s Services
For concerns about an adult (18 years or older), contact
Surrey County Council Adult Social Care
If someone is in danger or there is an emergency, call 999
The Priority Services Register (PSR) is a free UK wide service offering extra advice and support during interruptions to electricity, gas, or water supplies. Members receive priority help in emergencies, advance notice of maintenance, accessible billing, safety options, and assistance with managing accounts. In the event of a power cut, PSR members benefit from reconnection priority, well-being checks, updates, and support with medical or heating needs. Alternative cooking options may also be provided during prolonged outages. To find out if you are eligible to register, visit
click here.
Issues with potholes or other road-related issues, trees, hedges, grass or weeds, rights of way or flooding, should be reported to Surrey County Council via their website, where you can also find an A-Z of non-highway related reporting forms: here or telephone 03456 009009
Issues with fly tipping, missed bin collections, noise, litter and graffiti, problems with GBC-owned trees, smoke from bonfires, issues with a dog or an abandoned vehicle, should be reported to Guildford Borough Council via their website (where an expanded list of links to report problems can be found) here or telephone 01483 505050
To report a problem with street lighting, bus shelters, playgrounds or allotments, contact Contact Shalford Community Council or telephone 01483 579702.
We are waiting for a delivery of new food caddies from Guildford Borough Council: please contact us to have your name added to the waiting list and we will contact you as soon as a supply is available.
Other useful links:
UK Power Networks (power cuts)